Privacy Policy

1. About This Policy

Rise52 Pty Ltd (ABN 96 696 962 311 / ACN 696 962 311) ("Rise52", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us, whether as customers, wholesale partners, workshop attendees, or website visitors.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

By using our website (rise52pty.site), contacting us, or purchasing our products, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Rise52 Pty Ltd is an artisan sourdough bakery registered in Western Australia, Australia, providing retail, wholesale, catering and education services to the food and hospitality industry.

• Company Name: Rise52 Pty Ltd
• ABN: 96 696 962 311
• ACN: 696 962 311
• Address: Singleton / Golden Bay, WA 6180, Australia
• Email: ceo@rise52pty.site

3. Information We Collect

We may collect the following types of personal information:

• Identity information: full name, and (for business customers) trading name and ABN
• Contact details: email address, phone number, delivery and billing addresses
• Transaction information: order history, subscription preferences, dietary requirements or allergen notes you share with us
• Payment information: processed by PCI-compliant third-party payment providers; we do not store full card numbers
• Communication records: emails, enquiry-form submissions, and any other correspondence with us
• Website usage data: IP address, browser type, pages visited, time on site (collected through standard server logs or analytics tools)
• Sensitive information: we will only collect sensitive information (e.g. allergy / dietary information) where you voluntarily provide it to us and where it is reasonably necessary to safely provide our products

We collect personal information by lawful and fair means, and where practicable, directly from you.

4. How We Collect Information

We collect personal information through:

• Enquiry and order forms submitted on our website
• Direct email, telephone or social media communications
• In-person visits, workshops and bakehouse pickups
• Wholesale account agreements and catering contracts
• Automatically via cookies and server logs when you visit our website
• Third parties such as payment processors, delivery partners and booking platforms (where applicable)

Where it is reasonable and practicable, we will notify you of the information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal information to:

• Respond to your enquiries and process your orders
• Deliver retail, wholesale, catering and workshop services
• Comply with legal and regulatory obligations, including under the Food Act 2008 (WA), the Food Standards Code (FSANZ) and the Corporations Act 2001 (Cth)
• Send service-related communications such as order confirmations, subscription reminders and invoices
• Manage allergy and dietary safety where such information has been disclosed to us
• Improve our products, website and service offerings
• Where you have consented, send marketing communications about new bakes, workshops and seasonal products
• Conduct internal business administration

We will not use your personal information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and professional advisers (on a need-to-know basis)
• Third-party service providers (e.g. IT/hosting, payment processing, accounting, delivery couriers) — subject to confidentiality obligations
• Government agencies, regulators or law enforcement bodies where required by law (including local-government environmental health officers)
• Delivery partners directly involved in fulfilling your order
• Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal information to third parties for their own marketing purposes.

We do not generally disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include:

• Secure email and password-protected document storage
• Access controls restricting personal information to authorised personnel
• HTTPS encryption on our website
• PCI-DSS-compliant payment processors for all card transactions
• Regular security reviews of our systems

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about website traffic and usage patterns.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading

To exercise these rights, please contact us at ceo@rise52pty.site. We will respond within 30 days. We may require you to verify your identity before providing access.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act. Where we refuse, we will provide written reasons.

10. Marketing Communications

We may send you marketing communications about our products, workshops and events where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@rise52pty.site or by using the unsubscribe link included in any marketing email.

11. Links to Other Websites

Our website may contain links to third-party websites (such as booking platforms or social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by contacting us at:

• Email: ceo@rise52pty.site
• Address: Singleton / Golden Bay, WA 6180, Australia

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Western Australia.

15. Contact Us

For any privacy-related queries or concerns, please contact:

• Rise52 Pty Ltd
• ABN: 96 696 962 311
• Singleton / Golden Bay, WA 6180, Australia
• ceo@rise52pty.site